Strategic Planning "Developed and launched numerous systems & frameworks to formulate organization strategies, goals and objectives"
Business Model Design "Redesigned a multi-billion dollar organization from a traditional hierarchical view into an integrated horizontal business process system"
Key Performance Indicators "Identified a network of measures linking strategies to departments,  processes, employees within a real-time electronic dashboard"
Human Centered Design Culture "Integrated highly successful experience design organization with process-oriented, lean culture to drive new results"
Lean Enterprise System "Created lean and continuous improvement strategies, structures, systems, and skills based on Toyota Production System philosophies"
Architectural Design Innovation "Created a new design methodology, tools and training to ensure client strategies were converted into measurable client return on investment"
Innovation Development Process “Led development and implementation of a user-centered innovation system, accompanied with tools, methodology and governance system to improve sales, market share and profits"
Project Portfolio Management "Developed a new system and structure to initiate, execute, & manage a portfolio of projects"
Physician Practice Business Model Design “Led and continue to support a physician specialty practice through numerous incremental and systems-wide transformations"
Lean Kaizen Handbook "Created a repeatable methodology to execute on-going Lean & Six Sigma continuous improvement efforts"
Human Experience Measurement Tool "Assured that design solutions were balanced with qualitative and quantitative performance expectations"
Nonprofit Agency System "Created a revolutionary non-profit agency business model designed to better support collaboration across non-profit agencies dealing with mothers with young children"
Patient Safety Assessment "Created patient safety assessment tool using human-factors engineering to educate staff, identify gaps and reduce risk to prevent patient safety errors"
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